Terms & Conditions
Where the context admits: "We" includes V1Hosting, V1Hosting.com or any party acting on V1Hosting's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement.
By using our services you agree to be bound by our terms and conditions below:
1. Domain Name Registration
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 Any domain name(s) held, including domain names provided free of charge with any service(s), will become the property of V1Hosting during a payment or fraud issue and we will then reserve the right to suspend, cancel or sell such domain names at our discretion. If any monies owned to us are not received in full after 30 days from our final notice it will be considered as fraud and our fraud policy, as detailed on our website, will be used to collect such monies. If the domain name is due for renewal during any payment / fraud issues it will not be renewed and the customer will be billed the standard yearly rate for domain names as per our website. Any free domain name offers will cease to be in force under such circumstances.
2. Web Site Hosting And Email
2.1. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
2.2. You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.
2.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.
2.3.1 you will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorize or permit any other person to do so.
2.3.2 you will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of, a criminal offense or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
2.3.3 you will not send bulk email whether opt-in or otherwise from our network. Nor will you promote a site hosted on our network using bulk email.
2.3.4 you will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.
2.4 We reserve the right to remove any material which we deem inappropriate from your web site without notice. We do not host Warez, Adult or illegal MP3 content (i.e. you may only upload MP3's if you own the copyright).
2.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorized use of your account or breach of security, including loss, theft or unauthorized disclosure of your password or other security information.
2.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
2.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.8 In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years.
2.9 Any access to other networks connected to V1Hosting must comply with the rules appropriate for those other networks.
2.10 While we will use every reasonable endeavor to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorized users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
2.11 Users that abuse the network, such as mass unsolicited email (spam), illegal content, fraud, payment invasion, will have their name, website address, details of the abuse and ip number posted on our "name and shame" forum to aid other hosts and our resellers in refusing you future accounts. Under all circumstances we will inform your ISP of your actions and if necessary legal and police departments. We will not tolerate any abuse of our network and abuse will be punished to the fullest extent allowable under law.
2.12 In relation to clause 2.11, we have the right to charge a $150 / ?100 fine for each abuse case and the abuser will be liable for any costs incurred by ourselves, our customers or any other company / business linked to us.
2.13 If you abuse the network or we receive a complaint about your account we will investigate this and we have the right to suspend the account if your actions could have a negative effect on our business or any other business connected to us. In extreme cases we may terminate your account and end our business relationship with you immediately. In such circumstances a refund will not be paid. Attempts to recover any monies paid in abuse situations will result in legal proceedings against you to the fullest extent allowable under law.
2.14 The above clauses, namely 2.11, 2.12 and 2.13 are here to protect our honest and legitimate customers from the negative effects caused by abuse of our network. We take abuse extremely seriously and we will always punish abusers to the fullest extent in EVERY case without exception.
3.1 We reserve the right to remove an affiliate account if it is found that the said affiliate has conducted any of the following activities: the sending of unsolicited email (aka spam/spamming), bulk off-topic advertising / posting to newsgroups, performed an action that could or has damaged our business reputation, or the reputation of any companies / businesses connected with V1Hosting.
3.2 We reserve the right to increase / decrease commissions and percentages to our affiliates at any time without reason, and to remove the affiliate scheme altogether at any time.
3.3 Affiliates commission is calculated in $US (US DOLLARS).
3.4 Affiliates will receive their commission when they have built up a balance of $100 or more. When this amount is reached, their payment will be posted to them within 10 working days.
3.5 If a commission payment is returned due to incorrect postage details then any additional bank / admin charges will be deducted from the affiliates commission before it is resent to a corrected address.
4.Web Site Hosting Service Availability
4.1 We shall use our reasonable endeavors to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.
4.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days you will be notified of the reason.
4.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this subclause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
4.4 Uptime guarantees do not include downtime required to upgrade / service hardware or problems caused by your equipment or 3rd parties, for example but not limited to, your ISP (internet service provider).
5.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.
5.2 Payment is due each month or year until closure notice is given. If you choose to pay by credit or debit card you authorize V1Hosting's credit card / debit card processing (PayPal) to debit your account renewal fees from your card.
5.3 All payments must be in either $US (US dollars), ?UK (UK pounds) or Euro.
5.4 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
5.6 Orders submitted using free email accounts may be subject to a telephone call to confirm the order prior to the account being set up.
5.7 From time to time security checks are performed and new customers may be telephoned prior to any service commencing.
5.8 If unpaid monies are owned to us for one or more services we reserve the right to suspend / terminate all services you hold within the V1Hosting network and it's sister websites.
5.9 If monies are owned to us are not received in full within 30 days of our final request it will be considered as fraud and our fraud policy, as detailed on our website, will be used to collect such monies without exception.
6. Web Site Hosting Termination
6.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
6.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
6.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
6.4 Refunds will be given at the discretion of the Company Management including refunding of upfront yearly fees
6.5 We reserve the right to suspend the Services and/or terminate this Agreement / your account at any time with no notice or reason.
6.6 You may cancel the Services at any time. Canceling payments (FuturePay) to us on monthly paid plans will result in the immediate suspension of the service(s). For annually paid plans the account will be suspended at the end of the 12 month period. Partial refunds will only be given on annual plans.
6.7 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.
6.8 When an account termination request is received it will only be actioned if it contains enough proof that we know it came from the authorized account holder. Such information required is: account number, username, password.
6.9 When an account termination request is received and complies with 11.7 it will be terminated immediately. We do not accept termination requests that request closure at a future date.
6.10 Accounts closed in error by the customer will not be reopened unless we receive new payment equivalent to one months service which must then be cancelled by the customer at the correct time of closure.
7. Web Site / Company Logo Design Services
7.1 Amendments to any logo will incur a fee, except in circumstances where we have made an error
7.2 We will deliver your logo via email within 5 working days or 2 working days if you choose our rush service
8. Web Site Submission Services
8.1 No refunds will be given on submission services
9. Web Site Design Services
9.1 No work will start on the design of a website until: i) we have received full payment, ii) we have received all requested information from the customer such as: text for the web pages etc.
9.2 Once work has started on the design we will only refund a percentage for work uncompleted if a refund if requested.
10.1 Resellers may cancel their account at anytime by emailing us with their account number, username and password.
10.2 Additional reseller resources are only available in units, as per our website.
10.3 The reseller will be responsible for their customers and must ensure that their customers do not break any parts of our terms and conditions.
10.4 If a resellers customer is found to be sending small amounts of unsolicited email (aka spam) the reseller must warn the customer that if this is repeated their account will be terminated. If a reseller allows such actions to continue, we have the right to remove the offending customer.
10.5 We have the right to suspend / terminate any website, including resellers customer websites is mass spamming, abuse occurs.
10.6 If a reseller fails to pays for any reseller unit we reserve the right to suspend the resellers account and stop their customers from using our resources.
10.7 We will not be held liable for the actions of our resellers.
10.8 Resellers must act in a professional business manner at all times.
10.9 A reseller may sell their customers to us at a price we set.
10.10 Resellers must not create web hosting packages that contain features that we do not offer, however resellers may offer hosting packages from other providers with additional / different features than those we offer.
10.11 Our "qualified reseller" program that entitles resellers to discounts on certain products / services is only available to resellers that have held a live reseller account for 3 or more consecutive months with a clean payment history.
10.12 The "qualified reseller" discounts can not be back dated if a reseller fails to apply for the discount. Resellers should apply for any discounts by contacting us via email, our online form on our website or our forum. Proof of their reseller account, such as username, password, account number will be required for all discounts.
10.13 Qualified reseller status may be removed from a reseller at the discretion of ourselves.
10.14 Qualified reseller discounts do not automatically apply to special deals. Any special deals will include a QRD (qualified reseller discount) percentage.
10.15 When an account termination request is received it will only be actioned if it contains enough proof that we know it came from the authorized account holder. Such information required is: account number, username, password.
10.16 When an account termination request is received and complies with 11.7 it will be terminated immediately. We do not accept termination requests that request closure at a future date.
10.17 Accounts closed in error by the customer will not be reopened unless we receive new payment equivalent to one months service which must then be cancelled by the customer at the correct time of closure.
11. Adult website hosting
11.1 We do not under any circumstances allow adult content that contains any person under the age of 18.
11.2 Adult hosting customers agree for us to check their content on a daily basis to protect against underage and / or illegal content.
11.3 Any customer found to be hosting underage and / or illegal content i.e., child porn will have their account terminated immediately and the offending content will be passed to the FBI on ALL occasions.
11.4 Adult hosting is charged at $3.00 per 1,000 MB's of monthly transfer, e.g., $30.00 pm month would provide 30,000 Mb's per month.
11.5 A charge of $150 will be taken from any customer found to be hosting child porn and no refunds will be paid.
11.6 We reserve the right to decline any adult related website at our discretion.
12. Secure certs
12.1 Secure certificate fees are non refundable
12.2 We require proof of authority to use the domain name for which the certificate is applied for, and proof of identity before we will issue your certificate. Proof must be faxed to us via the fax numbers on our website.
12.3 For business application we may also require proof of business trading.
12.4 The certificate is for a 12 month period only. You may renew your certificate before it expires for continuous service.
12.5 If the renewal payment is not received at the end of the 12 month service period your certificate will be suspended.
13. Semi-dedicated servers
13.1 Our semi-dedicated server package has a minimum contract of 3 months after which you may cancel at anytime.
13.2 Set up fees are non refundable
13.4 If you intend to resell services to other individuals via your semi-dedicated server then you must comply with our reseller terms as above.
13.5 Service will not commence until we have received as signed and dated copy of our semi-dedicated server contract.
13.6 Semi-dedicated customers must also comply with section 2. Web Site Hosting And Email and section 4.Web Site Hosting Service Availability, as above.
14. Dedicated servers
14.1 Our dedicated server packagse hav a minimum contract of 3 months after which you may cancel at anytime.
14.2 Set up fees are non refundable
14.3 Software support is not covered by our managed policy unless the software is CPanel / WHM.
14.4 You are free to install any legal software on our dedicated servers
14.6 If you intend to resell services to other individuals via your dedicated server then you must comply with our reseller terms as above.
14.7 Service will not commence until we have received as signed and dated copy of our dedicated server contract.
14.8 Dedicated customers must also comply with section 2. Web Site Hosting And Email and section 4.Web Site Hosting Service Availability, as above.
15. Website / server monitoring
15.1 Monitoring customer must comply with the terms and conditions on our sub website http://monitoring.V1Hosting.com
15.2 Support and billing questions should be made via the sub website http://monitoring.V1Hosting.com and not our main website, V1Hosting.com
16. Credit / Debit Card Chargebacks
16.1 If a services have been used and the customer requests their bank to recall the payments made (sometimes called a chargeback) then legal action will be taken against the customer to recover such payments in all circumstances.
16.2 All actions of fraud are automatically reported to the police and dealt with according to our fraud policy as detailed on our website without exception.
16.3 Any cases of underage porn on our servers will automatically be reported to the police and we will work with such bodies to ensure that legal action is taken against you. We will never tolerate such actions.
17.1 This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
18.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
19. This agreement
19.1. By performing any transactions on this web site you agree to these terms and conditions and also agree to make any person(s) who use our services aware of our terms and conditions.
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