Q: I am not a USA resident, can I still purchase
a website from you ?
A: Yes, international customers are most welcome. top
Q: Do you offer dial up internet access ?
A: No, we don not provide dial up internet access at the present
Q: Can I purchase more than one website from
A: Yes, there is not limit to how many websites you can order
from us. top
Q: I understand that I receive a free domain
name with new accounts, do I have to pay the renewal fees and
if so when ?
A: We give away a free domain name with every new website and
we pay all renewal fees for you for the life of the website. So,
as long as you have an active account with us, you'll never pay
renewal fees again. top
Q: What is the minimum amount of time I have
to stay with your services ?
A: There is no minimum contract so you can cancel at any time,
penalty free. top
Q: My dial-up ISP gives me webspace, and there
are many free web hosting services. Why should I pay for web hosting
A: Buying professional web hosting from V1HOSTING.COM gives you
many benefits over free services. You get a permanent website
address, e.g., www.mysite.com, for your website, and complete
control over your domain, giving your website a more professional
look. You also get to use many web technologies with your account
(CGI, PHP etc.) that free accounts can't offer. You also get a
generous capacity of webspace, and we don't put banner ads or
popups on your website. Plus, with our low prices, professional
and reliable webspace is affordable too. top
Q: Who's name will my free domain name be registered
A: The domain name will be registered in your name, as entered
on our online ordering form. top
Q: Why are you so cheap ?
A: We're cheap because we don't make a huge profit from every
hosting account we sell. Many hosting companies do not run advanced
automated systems like ours and therefore have high staffing costs.
Plus, our average customer is so impressed with our service that
they recommend us to 2 friends, resulting in vast amounts of referrals
that we have not had to advertise for. top
Q: Are there any hidden charges that I should
know about ?
A: No, there are no hidden charges. We offer a no hidden charges
guarantee, everything is included in the price you see. top
Q: Do you offer a 30 day refund policy ?
A: We do not offer such a policy for the simple reason that every
new account costs us approximately $30 to open (including domain
name fees, and staff time etc) and every transfer order costs
us $20. Therefore, if we were to offer a 30 days refund we would
have to charge a set up fee which we feel our customers would
not prefer. If you have had a bad experience in the past or you
are a little cautious, then we would recommend you pay monthly.
Once you see the service we provide and are happy with us you
can switch to yearly billing if you prefer. top
Q: Do you support Microsoft FrontPage 98 / 2000
A: Yes, we fully support FrontPage 98 & 2000. To activate
FrontPage extensions all you need to do is to log into your easy
to use control panel and click on FrontPage and install. The extensions
are now live straight away. You need extensions if you are going
to upload your webpages to your website via FrontPage. top
Q: I have just ordered, when can I except my
website to be live ?
A: If you have ordered a transfer of an existing website, then
you will receive your welcome email which includes how to complete
the transfer normally within 8 hours. If you have ordered a new
website, you will still receive your welcome email within 8 hours,
however, your new domain name has to be registered with the worlds
computers and this takes between 2-4 days. However, you can still
work on your website in the time being as we provide a temporary
link until your domain name goes live. top
Q: You run UNIX servers - but I have a Windows
computer - does this matter ?
A: No - not at all. It does not matter what make or model your
computer is or what software you run - our servers and webspace
work with every type of computer and software without a problem.
Q: Are your servers reliable ?
A: Our servers are UNIX based which means they are very reliable
indeed. We aim to achieve 100% uptime constantly and are continually
working to improve every aspect of our service. We are so confident
with how reliable our servers are that we offer a 99.9% uptime
Q: How do I access my control panel ?
A: Your control panel goes live as soon as you receive our welcome
email. If your website was www.mysite.com, your control panel
would be http://mysite.com:2082 - please note however that if
you have ordered a transfer of an existing website it can take
2-4 days for your website and control panel to become live. In
such circumstances we provide a temporary address for you to access
your control panel so that you can get working on your website
Q: What domain names can I transfer to you ?
A: We can host any domain name in the world and you can transfer
any domain name to us free of charge by asking your current provider
to change your nameservers. top
Q: How can I tell if a domain name is available
A: Simply click on "domain names" above and then "find
a domain name", type in your desired domain name and it will
show whether it is available or not. top
Q: I wish to sell products from my website.
Do you offer any e-commerce systems ?
A: We do not ourselves offer e-commerce solutions. However, we
highly recommend WorldPay
who handle all our payment systems. Other good e-commerce providers
- CCnow - PayPal
Our systems are compitable with virtually all e-commerce solutions.
Q: What credit / debit cards to you accept ?
A: We currently accept MasterCard, Visa, EuroCard, Visa Delta,
Switch, Solo, JCB and Discover cards. top
Q: Can I pay in other currencies ?
A: Yes, as well as paying in $US (American dollars), you can also
pay in £UK (British pounds) and €Euro. top
What happens if I change my credit card ?
A: Our systems will automatically bill the original credit / debit
either every month or every year depending on how you elected
to pay. When you order your website you will receive a FuturePay
email from WorldPay (our payment processor) which will contain
a username and password for their system. This is very important
and you should keep this email safe. Using the information in
this email, you can log into WorldPay's systems and change your
credit / debit card details. Please note that we do not delete
your website if your credit / debit card fails, we simply contact
you to see if we can help. Our systems will try again if the payment
fails another 2 times after which your website will be suspended
but not deleted. As soon as the payment is recieved your account
is re-opened within minutes. top
Q: Is it safe to put my credit / debit card information
on your website ?
A: Yes it is. Our online ordering forms are on 128 bit encrypted
webpages, which means that no one can see your information apart
from WorldPay (our payment processor). top
Q: For some reason my credit / debit card was
declined, can you try again ?
A: If you card fails then our systems will try again every day
for a further 2days. If you card has still not been accepted at
this point, one of our friendly support staff will be in contact
to help. Please do not worry about your website being deleted,
we will only delete your website if we have received no reply
for 2 weeks or more, however your website will be suspened if
your payments fail 3 times. If you card fails on the 1st attempt
but is accepted on a retry, then it could be due to the authorising
banks computer being down or overloaded. top
Q: I don't have a credit / debit card. Can I
use my friends card ?
A: If your friend does not mind you using their credit / debit
card then we have no problem with this. However, your friend must
be present and enter his / her credit / debit card information
Advanced user questions
Q: Will I have shell access to my account ?
A: Yes, this comes as standard. top
Q: Do you support ASP ?
A: Due to the security issues surrounding other server platforms,
we only use high performance UNIX servers which do not support
ASP. However, UNIX does support PHP and MySQL which most web designers
consider more stable. top
Q:What server hardware do you use ?
A: We use industrial strength web server equipment for performance
and reliability including Intel Pentium and Sun Sparc based systems.
All servers have dual processors, dual 100Mbit Ethernet adapters,
a minimum of 1 gigabyte of memory and a server grade mainboard
and chipset. Storage is spread across multiple Ultra 160 SCSI
hard disk drives using Adaptec RAID controllers. top
Q: What operating system do you use ?
A: We run UNIX based servers for maximum flexibility. Our machines
are predominately FreeBSD based with Sun Solaris being used in
some particularly high load situations. top
Q: What is your data backup systems ?
A: Every server on our network runs a RAID based disk redundancy
solution, should any of the primary disk drives fail, a secondary
disk drive can take over the work load with no loss of availability.
Backups are made daily. top
Q: I am a website designer, can I order your
services and then charge my clients extra and keep the difference
A: There is no problem with this at all. In fact, we have many
web designers that do this for their clients. You are totally
free to charge them whatever you like. top
My question isn't here. What should I do ?
A: Please contact us and one of
our friendly support team will be delighted to help. top